Product Support
SonaVERSE O2
Product Name:
GOgroove SonaVERSE O2 USB Powered Computer Speakers with Dual Passive Woofers - GreyModel Number:
GGSVO20100GYUS
Frequently Asked Questions
SonaVERSE O2 does not power on
Troubleshooting:
- Please make sure that USB power cable is connected to a functional powered USB port on your computer.
- Do other devices plugged into the same port work?
- Try the SonaVERSE O2 in different USB ports.
- Does plugging into a different USB port allow the SonaVERSE O2 to power on?
Please contact customer service if the troubleshooting above does not solve the problem.
Sound coming from the SonaVERSE O2 is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE O2 until there is no more distortion.
- Does turning down the volume solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.
Volume of the SonaVERSE O2 is low or there is no sound
Troubleshooting:
- Please make sure that the 3.5mm audio cable is properly connected to your computer’s headphone or speaker port. Make sure that your computer’s head phone volume is enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your computer as well as on the SonaVERSE O2. To adjust volume on the SonaVERSE O2, roll the volume control wheel towards the rear of the speaker to increase volume or towards the front to decrease volume.
- Does changing the volume on the SonaVERSE O2 or the computer allow you to hear the sound?
- The SonaVERSE O2 speaker has a MUTE switch located above the volume control. Make sure that it is not switched on.
- Was the MUTE switch accidentally turned on?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
Please contact customer service if the troubleshooting above does not solve the problem.
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