Product Support
GOgroove FlexSMART X2 In-Car Bluetooth Kit
Product Name:
Bluetooth Car FM Transmitter with USB Port , Music Control & Hands-Free Calling - GrayModel Number:
GGFSX20200GYEW
Frequently Asked Questions
Bluetooth enabled device will not pair to the FlexSMART X2
Troubleshooting:
- Make sure the FlexSMART X2 is in pairing mode and the blue and red lights are both flashing by pressing and holding the call button.
- Do the lights alternate flashing after holding the call button down?
- If not, unplug the FlexSMART X2 to power it down and reinsert into the outlet.
- Do the lights flash now?
Pairing a Bluetooth device to the FlexSmart X2:
- Make sure your Bluetooth device is within at least 1 meter of the FlexSMART X2 when trying to pair.
- Enter pairing mode by holding down the call button.
- Continue holding the call button until both the call/end call buttons are flashing blue and red (this indicates pairing mode).
- Once in pairing mode, select SEARCH on your device to search for the Bluetooth signal output but the FlexSMART X2.
- You will see the name FLEXSMART X2 appear in the device list. Select it to pair, if a password or pin is needed enter the numbers "0000". You may have to select FLEXSMART X2 and press connect.
- When a successful connection has been made the end call button will light up for a hands free connection, and the call button will light up for a audio/music connection. Your mobile device should indicate a connected status.
Please contact customer service if the troubleshooting above does not solve the problem.
FlexSMART X2 is too tight in outlet
How to file down rubber grips on Flex Unit:
Please use a nail file or emery board and evenly file down the rubber grips. Evenly swiping the file a couple times back and forth will get the grips to a proper fit for your specific vehicle. After a few rubs, reinsert into the outlet. Continue to file more off if the fit is still too tight.
The FlexSmart X2 should have a tight fit in the cigarette adapter for stability. This small adjustment will ensure a custom fit and will NOT void the warranty.
Please use a nail file or emery board and evenly file down the rubber grips. Evenly swiping the file a couple times back and forth will get the grips to a proper fit for your specific vehicle. After a few rubs, reinsert into the outlet. Continue to file more off if the fit is still too tight.
The FlexSmart X2 should have a tight fit in the cigarette adapter for stability. This small adjustment will ensure a custom fit and will NOT void the warranty.
There is too much static
Troubleshooting:
FM transmitters by nature are limited in their capabilities and regulated by the FCC. The relatively low power output of FM transmitters sometimes makes it unsuitable for use in some large urban areas because of the number of other radio signals. This is compounded by the fact that strong FM signals can bleed over into neighboring frequencies making the frequencies unusable with the transmitter.
When using a FM transmitter, it is important to find a station that is vacant and not being used by a broadcast company, meaning there is no audio on the station when you tune to it, you should only hear static. The predominant feature in some vehicles is the SCAN button which will find stations that are in use, what you want to do is manually TUNE to unused stations. If your radio has a visible TUNE button, use it to manual go station by station until an all static station is found. If a TUNE button is not visible, consult your vehicles owners manual for the location or feature which enables manual tuning.
- Once you find a station that is nothing but static, tune the FlexSMART X2 to the same station, after a second or two the static should be reduced to silence, this indicates that the FlexSMART is connected to the radio station chosen and broadcasting it's own signal. You can start playing music now.
- Are you able to get the FlexSMART X2 synced to the radio?
- For quick sound quality improvement, please turn your CAR STEREO VOLUME down to 20% of the maximum level. Next, turn the volume output of your audio device (cell phone or MP3 player) to 95%.
- Do you experience better sound quality after adjusting the volume on the media source?
- FM transmitting technology can be sensitive at times. With nearly 100 possible station choices, it can take some time to find the best station in your area. Try starting at the end of the FM frequencies such as 88.1 or 107.9, changing by .2 to check the next station's quality. For the best evaluation of static interference, PAUSE your music so that you hear silence when tuning both your car stereo and the FlexSmart to the same station. This will allow you to make a clearer evaluation of each station. Every station will issue some low volume static, so play your music to check if the quality is acceptable for your preference.
- Does this help?
- There is also an auto tune feature on the FlexSMART X2. Hold down the center button until a station suggestion appears, sometimes an even decimal station will be suggested, if your radio does not tune to even decimals, hold the center button down again until an odd decimal number station appears. Tune to that station and try using it.
- Are good results experienced when using the auto search function?
Please contact customer service if the troubleshooting above does not solve the problem.
FlexSMART X2 will not power on
Troubleshooting:
- Make sure the FlexSMART X2 is fully inserted into the DC outlet. Please remove, then reinsert the transmitter, gently apply forward pressure until it stops.
- Does the FlexSMART X2 power on now?
- Press the power button on the bottom of the device, when it is on the there should be a blue light around it.
- Does the light come on when the power button is pressed?
- Try the FlexSMART X2 in another outlet or a different vehicle.
- Does the device power on now when inserted into a different outlet?
- If the blue light is on, but the LED display is not, disconnect it from the neck, clean the metal contacts, then reinsert it.
- Does this solve the problem?
- If you're able to, unscrew the tip of the DC barrel and inspect the fuse.
- Does the fuse appear to be blown? We have provided an image below to indicate the difference between a good fuse and bad fuse.
Please contact customer service if the troubleshooting above does not solve the problem.
Callers hear echo with hands free
Troubleshooting:
- If a caller says they hear an echo while you are using the hands free feature, it could be their voice bleeding back into the microphone of the FlexSMART X2. When on a call, try turning down the radio volume so the callers voice does not bleed back into the microphone.
- Does turning down the radio volume while on a call eliminate the echo that is experienced?
Please contact customer service if the troubleshooting above does not solve the problem.
Microphone not working / Callers cannot hear user
Troubleshooting:
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The FlexSMART X2 has a built in microphone that only works when connected via Bluetooth. If connected via Bluetooth, do not have an AUX cord plugged into the Line In port of the X2.
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Is there a AUX cord plugged into the X2, if so does removing it solve the problem?
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Because the microphone only works when connected via Bluetooth, if your device is paired to the X2 but only connected for media audio but not phone audio, the microphone will not work. Please go into your devices settings for Bluetooth connectivity. Under the paired device list, open the settings menu for the paired FlexSMART X2. Make sure your device indicates it is connected to the X2 for both phone and media audio.
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Was your device connected to the X2 for phone and media audio? If not, does connected it to phone audio solve the problem?
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Please make sure the X2 is close enough to you to pick up your voice and that the microphone port on the X2 is not blocked or covered by anything.
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Does moving the X2 closer to yourself or removing any obstructions over the microphone solve the problem?
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Try testing the X2 with a different Bluetooth enabled device.
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Does the microphone still not work?
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Please contact customer service if the troubleshooting above does not solve the problem.
Volume, Quick Scan, Play/Pause not working
Troubleshooting:
Volume adjustment, Quick scan, and the Forward/Back/Play/Pause controls will only work with Bluetooth connectivity, if an auxiliary cable is plugged into the line in or line out ports of the FlexSMART X2 it disabled the Volume and Quick scan features of the device. Before proceeding with troubleshooting, please unplug any auxiliary cable inserted into either the Line In or Line Out ports. For Bluetooth connectivity only, an auxiliary cable is not needed.
- Volume adjustment on the FlexSMART X2 is accessed by pressing the center dial in once, then a range value between 1-30 should appear on the screen, turn the dial to adjust the volume. ** Note, this does not change your radio or phones volume, only the amplification on the FlexSMART X2 **
- Does pressing the center button once bring up the volume adjustment, does turning the dial change the volume?
- Quick search is done by pressing and holding the center dial in and holding it down for three seconds. The FlexSMART X2 will then jump to the next clearest station in your area. ** Note, the display does not "scan" through the stations, it will quickly jump to the next clearest station. **
- Does pressing and holding in the center dial for 3 seconds allow the FlexSMART X2 to choose a new station?
- If the FlexSMART X2 does not find a clear station, it is possible there are not any clear stations in your area, at this time manually searching for a good channel may be required.
- Does manually tuning to a free station work better for you?
Please contact customer service if the troubleshooting above does not solve the problem
Apple Bluetooth Troubles
It has come to our attention that Bluetooth issues arise after updates to Apple's iOS operating system. The symptoms include but are not limited to being able to pair to a Bluetooth device, Automatic Pairing not working, and poor Bluetooth connection quality. These symptoms have appeared on Apple Smartphones, tablets, and MP3 players with Bluetooth.
Most notably these issues have occurred with each major iOS update since version 5.1.1 and have been experienced by Apple users while operating many different Bluetooth products. These issues appear to be limited to Apple iOS, the same issues have yet to be experienced by users of other devices.
If you can’t use a Bluetooth accessory or car kit:
You might need to follow a few extra steps to use your iPhone or iPad with a Bluetooth accessory, like a car kit or headset.
If you updated to the latest iOS, have iCloud turned on, and are using Bluetooth, you might experience these symptoms:
- Can’t connect to a Bluetooth accessory, like a car kit, car stereo, or headset
- Can’t make or receive phone calls when you’re connected to Bluetooth
- Can’t hear sound clearly when you’re on a call with Bluetooth
To resolve the issue, you'll need to first sign in to iCloud and review your devices:
- Sign in to iCloud on your iOS devices.
- On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using the latest iOS.
- Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
- Sign in to iCloud.com
- Select Find My iPhone.
- Select any devices that aren't active anymore.
- Wait for Find My iPhone to stop trying to find the inactive device.
- You should see the option to remove this device from your account. Select it to remove the device.
After following the steps above, restart device with the issue. Then try to use it with your Bluetooth accessory.
Multi-point Pairing
Only FlexSMART X2's with model number GGFSX20200GYEW are equipped with the multi-point pairing function. Multi-point pairing will allow users to pair and connect two devices to the FlexSMART X2, at the same time.
Activating Multi-point mode:
- Plug the FlexSMART X2 into a DC outlet and press the power button to turn it on.
- Tune your vehicles radio and the FlexSMART X2 to the same vacant FM station.
- Before connecting a device, press and hold the play/pause button and the previous track button at the same time.
- You will here an ascending tone to indicate the FlexSMART X2 now has Multi-point pairing enabled
To disable Multipoint pairing, disconnect all devices from the FlexSMART X2, then press and hold both the play/pause button and forward track button at the same time. You'll hear descending tones to indicate Multi-point has been disabled.
Pairing two devices:
- Hold the blue call button down until it and the red call button are blinking rapidly. The FlexSMART X2 is now in pairing mode.
- Pair the first device to the FlexSMART X2, from your devices Bluetooth settings, prompt it to connect with the FlexSMART X2.
- Once the first device is connected, tell your device to disconnect from the FlexSMART X2.
- Place the FlexSMART X2 back into pairing mode, hold the blue call button down until it and the red call button are blinking rapidly.
- Pair the second device to the FlexSMART X2, from your devices Bluetooth settings, prompt it to connect with the FlexSMART X2.
- Once the second device connects, tell the first device to reconnect to the FlexSMART X2 in it's Bluetooth menu.
Controlling audio playback:
- With two devices connected to the FlexSMART X2, the first user to play audio will have playback control.
- To switch devices, pause audio on the current device, then play audio on the other device.
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