Product Support
GOgroove SonaVERSE GS3 Computer Gaming Speakers
Product Name:
USB Computer Gaming Speakers with Interchangeable Grills & Powerful 5W Drivers - SingleModel Number:
GGSVGS3100BKEW
Frequently Asked Questions
SonaVERSE GS3 does not power on / play audio
Troubleshooting:
- Please make sure that USB power cable is connected to a functional powered USB port. Once plugged into power, please plug the attached 3.5mm aux cable into a headphone jack for sound and start the audio from the audio source.
- Do you hear audio from the speaker?
- Try the SonaVERSE GS3 in different USB ports, also try a AC USB adapter if you have one.
- Does plugging the speakers into a different USB port or AC USB adapter power them on?
- Make sure the volume on the audio source is turned up. Please also make sure to adjust the volume wheel on the in line speaker volume control module attached to the GS3.
- Do you hear audio now?
Sound coming from the SonaVERSE GS3 is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE GS3 until there is no more distortion.
- Does turning down the volume solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.
Volume of the SonaVERSE GS3 is low or there is no sound
Troubleshooting:
- Please make sure that the 3.5mm audio cable is properly connected to your media device's headphone jack. Make sure that your media device has the volume enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your media device as well as on the SonaVERSE GS3. To adjust volume on the SonaVERSE GS3, turn the volume control wheel up to increase volume or down to decrease volume.
- Does changing the volume on the speaker or the media device allow you to hear the sound?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
- Last, please try the speakers with another media source. If possible try another computer, or you can use an AC USB adapter to power the speakers, and then plug the 3.5 jack into a tablet, smartphone, or mp3 player.
- Do the speakers work when plugged into another media source?
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