Product Support
SonaVERSE O2i
Product Name:
SonaVERSE O2i Glowing LED Computer Speaker System - WhiteModel Number:
GGSVO2I200WTEW
Frequently Asked Questions
Lights are not working (SonaVERSE O2i only)
Troubleshooting:
- The SonaVERSE O2i model has built in lights with a LED control wheel built into the cord. When the control wheel is turned, it will turn the blue accent lights on and off.
- Does turning the wheel on the LED control turn the lights on and off?
- If the lights are not turning on, please try plugging the SonaVERSE O2i into a different USB port.
- Does switching to a different USB port solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.
SonaVERSE O2i does not power on
Troubleshooting:
- Please make sure that USB power cable is connected to a functional powered USB port on your computer.
- Do other devices plugged into the same port work?
- Try the SonaVERSE O2i in different USB ports.
- Does plugging into a different USB port allow the SonaVERSE O2i to power on?
Please contact customer service if the troubleshooting above does not solve the problem.
Sound coming from the SonaVERSE O2i is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE O2i until there is no more distortion.
- Does turning down the volume solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.
Volume of the SonaVERSE O2i is low or there is no sound
Troubleshooting:
- Please make sure that the 3.5mm audio cable is properly connected to your computer’s headphone or speaker port. Make sure that your computer’s head phone volume is enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your computer as well as on the SonaVERSE O2i. To adjust volume on the SonaVERSE O2i, roll the volume control wheel towards the rear of the speaker to increase volume or towards the front to decrease volume.
- Does changing the volume on the SonaVERSE O2i or the computer allow you to hear the sound?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
Please contact customer service if the troubleshooting above does not solve the problem.
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