Product Support
BlueSENSE TRM
Product Name:
BlueSENSE TRM Bluetooth Wireless Transmitter & AdapterModel Number:
GGBSTRM100BLEW
Frequently Asked Questions
BlueSENSE TRM won't pair to device (Pairing)
How to pair the BlueSENSE TRM to a Bluetooth enabled headset or device.
Please make sure the BlueSENSE TRM has a full charge.
Please make sure the BlueSENSE TRM has a full charge.
- Be sure the headset or speaker system you are trying to pair the BlueSENSE TRM to is turned on and in pairing mode first.
- With your device in pairing mode, then place the BlueSENSE TRM in pairing mode.
- Pairing mode is achieved by holding down the power button for 6-7 seconds until LED flashes blue and red.
- Make sure the BlueSENSE TRM and your device are within 5 meters of each other when trying to pair.
- After about 10-15 seconds the BlueSENSE TRM will automatically pair to your device
- Pairing is complete once both the indicators on the device and BlueSENSE TRM stop flashing blue and red and only blink blue.
- Plug the BlueSENSE TRM into your desired media source and enjoy your music.
- For best results, make sure there are no other Bluetooth devices in the immediate area, or that their Bluetooth is turned off. It's possible the BlueSENSE TRM or the device you're attempting to pair to the BlueSENSE TRM may try pairing to something other then each other.
Please contact customer service if the troubleshooting above does not solve the problem.
No power, BlueSENSE TRM doesn't turn on (charging)
Troubleshooting:
- To turn on the BlueSENSE TRM press and hold the power button down for 4-5 seconds until the LED blinks blue once.
- Does the BlueSENSE TRM turn on?
- If the BlueSENSE TRM is not turning on, please try charging it for 2-3 hours.
- Does the BlueSENSE TRM turn on now?
- Should the LED not illuminate when the BlueSENSE TRM is plugged in to charge, please try a different USB port.
- Does changing the USB port allow the BlueSENSE TRM to charge?
Please contact customer service if the troubleshooting above does not solve the problem.
BlueSENSE TRM is paired, but no sound is heard
Troubleshooting:
- Make sure volume on your device is turned up, this can not be controlled through in line controls or from the BlueSENSE TRM.
- Does turning the volume up from the source device solve the issue?
- Try turning off your device, the BlueSENSE TRM, and the audio source, then reconnect and re-pair.
- Does this solve the issue?
- Please try the BlueGATE TRM with another device, plug it into a different audio source and also try pairing the TRM to a different Bluetooth receiver (headset or speaker).
- Do you still experience sound issues when paired or connected to a different device?
Please contact customer service if the troubleshooting above does not solve the problem.
Apple Bluetooth Troubles
It has come to our attention that Bluetooth issues arise after updates to Apple's iOS operating system. The symptoms include but are not limited to being able to pair to a Bluetooth device, Automatic Pairing not working, and poor Bluetooth connection quality. These symptoms have appeared on Apple Smartphones, tablets, and MP3 players with Bluetooth.
Most notably these issues have occurred with each major iOS update since version 5.1.1 and have been experienced by Apple users while operating many different Bluetooth products. These issues appear to be limited to Apple iOS, the same issues have yet to be experienced by users of other devices.
If you can’t use a Bluetooth accessory or car kit:
You might need to follow a few extra steps to use your iPhone or iPad with a Bluetooth accessory, like a car kit or headset.
If you updated to the latest iOS, have iCloud turned on, and are using Bluetooth, you might experience these symptoms:
- Can’t connect to a Bluetooth accessory, like a car kit, car stereo, or headset
- Can’t make or receive phone calls when you’re connected to Bluetooth
- Can’t hear sound clearly when you’re on a call with Bluetooth
To resolve the issue, you'll need to first sign in to iCloud and review your devices:
- Sign in to iCloud on your iOS devices.
- On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using the latest iOS.
- Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
- Sign in to iCloud.com
- Select Find My iPhone.
- Select any devices that aren't active anymore.
- Wait for Find My iPhone to stop trying to find the inactive device.
- You should see the option to remove this device from your account. Select it to remove the device.
After following the steps above, restart device with the issue. Then try to use it with your Bluetooth accessory.
Why doesn’t the TRM re-pair to my last device?
Troubleshooting:
Unfortunately, the BlueSENSE TRM does not have internal Bluetooth memory; therefore, it will not remember the last device that it was paired to.
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