Voltaic GX-H2 Gaming Headset
ENHANCE Voltaic GX-H2 Gaming Headset
Frequently Asked Questions
Microphone on the ENHANCE GX-H2 Gaming Headset is not working
- If the microphone is not working on the ENHANCE GX-H2 Gaming Headset, please make sure 3.5mm microphone plug into your computer’s microphone jack.
- If you remove the microphone and plug it back in, does it work?
- Should the microphone still not work, please double check that the game or application you are using supports microphone use. Some applications or games may require a specific key press to activate the microphone.
- Does the application or game being used support microphones and are you using the appropriate key press if one is required to activate the microphone function?
- Please check the settings of your computer and in game or in application settings to make sure the microphone is activated.
- Is the microphone activated in the computer, application, or game settings?
- Try plugging the headset into a different 3.5mm microphone plug in on the computer.
- Does the microphone work now?
- Please try the headset with a different computer if the microphone is still not working.
- Does the headset work with a different computer?
Please contact customer service if the troubleshooting above does not solve the problem.
No sound coming from ENHANCE GX-H2 Gaming Headset
- The ENHANCE GX-H2 Gaming Headset should be plug and play, if you plug the headset in and get no sound, please unplug the headset and plug it back in.
- Does the headset work now?
- Make sure the sound on your computer is turned up as well as turning the volume up on the control pad of the headset.
- Does turning the volume up solve your troubles?
- If you're still not getting any sound, please try plugging the headset into a different 3.5mm microphone plug on the computer.
- If you're still not getting any sound, please try the headset on another computer.
- Does the headset work when plugged into a different computer?
Please contact customer service if the troubleshooting above does not solve the problem
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