Product Support
GX-H4 Stereo Gaming Headset
Product Name:
Gaming Headset with Adjustable Microphone & Noise-Isolating Earphones - BlackModel Number:
ENGXH40100BKEWFrequently Asked Questions
Microphone on the ENHANCE GX-H4 Gaming Headset is not working
Troubleshooting:
- If the microphone is not working on the ENHANCE GX-H4 Gaming Headset, please make sure 3.5mm microphone plug into your computer’s microphone jack.
- If you remove the microphone and plug it back in, does it work?
- Should the microphone still not work, please double check that the game or application you are using supports microphone use. Some applications or games may require a specific key press to activate the microphone.
- Does the application or game being used support microphones and are you using the appropriate key press if one is required to activate the microphone function?
- Please check the settings of your computer and in game or in application settings to make sure the microphone is activated.
- Is the microphone activated in the computer, application, or game settings?
- Try plugging the headset into a different 3.5mm microphone plug in on the computer.
- Does the microphone work now?
- Please try the headset with a different computer if the microphone is still not working.
- Does the headset work with a different computer?
Please contact customer service if the troubleshooting above does not solve the problem.
No sound coming from ENHANCE GX-H4 Gaming Headset
Troubleshooting:
- The ENHANCE GX-H4 Gaming Headset should be plug and play, if you plug the headset in and get no sound, please unplug the headset and plug it back in.
- Does the headset work now?
- Make sure the sound on your computer is turned up as well as turning the volume up on the control pad of the headset.
- Does turning the volume up solve your troubles?
- If you're still not getting any sound, please try plugging the headset into a different 3.5mm microphone plug on the computer.
- Do you hear sound now?
- If you're still not getting any sound, please try the headset on another computer.
- Does the headset work when plugged into a different computer?
Please contact customer service if the troubleshooting above does not solve the problem.
Using a splitter to Connect the Headset into a Controller
Not all audio splitters are made the same, here is a quick tip on how to tell if your audio splitter can also be used with your gaming headset.
On the tip of your splitter that connects into the audio port, you will see the metal contact. Depending on the type of metal contact you have on your audio cable will depend on the functionality as every audio jack is divided into parts. The tip, the ring, and the sleeve.
On the tip of your splitter that connects into the audio port, you will see the metal contact. Depending on the type of metal contact you have on your audio cable will depend on the functionality as every audio jack is divided into parts. The tip, the ring, and the sleeve.
Each metal sleeve section has a different functionality. Sleeves with one ring provide basic audio. Two rings provide stereo audio, and three rings provide stereo audio as well as microphone capabilities. For the headset to work on devices and console with both audio and microphone, you would need a splitter with three rings.
Product Videos
DOWNLOADS
Use the link(s) below to download software and manuals for your selected product.
Still Need Help?
If you've exhausted the above resources and haven't found what you are looking for, we've got you covered. Please login and register your product to get further support from our Customer Solutions department.