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Frequently Asked Questions
+How do I activate my warranty?
Warranty registration is required within 30 days of purchase. Registration is easy, takes about 3 minutes, and activates warranty coverage.
+When does warranty coverage start?
Warranty coverage starts on the day of purchase and continues for a term of 3 years. If you experience trouble with an Accessory Power product within 30 days of sale please contact your Authorized Accessory Power Retailer for assistance. Accessory Power warranty registration must be completed within 30 days of sale to activate warranty coverage.
+Should I keep my store receipt?
Yes. Written proof of the original date of purchase such as a dated purchase receipt is required to obtain warranty service. Please retain your purchase receipt.
+What products are covered?
Accessory Power products carrying the Accessory Power 3-Year Limited Warranty Seal are covered.
+What is not covered?
Products that are damaged from shipment, handling, storage, accident, abuse or misuse, or if the product has been installed, used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced are not covered. The warranty does not cover accidental damage or products suffering from cosmetic damage such as cracks or dented housings. Batteries loose performance over time and consequently will have a shorter run time as they age. This is considered normal wear and tear and is not covered under the terms of the warranty.
+What happens if a product is discontinued?
A product that fails after it has been discontinued will be replaced with a new or refurbished product with similar functionality or Accessory Power will refund the purchase price of the unit, less a reasonable usage charge.
+How do I obtain warranty service or support?
After successful product registration and activation of your warranty please visit the Warranty section at our website www.AccessoryPower.com and select the Obtain Service link.
ACCESSORY POWER's 3 year limited product warranty for products starts on the date of purchase and continues for a term of three (3) years. ACCESSORY POWER products repaired or replaced under warranty shall be subject to the product warranty remaining for the original products that are repaired or replaced.
Should an ACCESSORY POWER product have defects in material or workmanship while covered under warranty, it will be repaired or replaced with the same or functionally equivalent product by ACCESSORY POWER, at its discretion, free of charge provided you: (1) return the failed product to a ACCESSORY POWER designated repair facility with shipping charge prepaid, (2) provide ACCESSORY POWER with written proof of the original date of purchase, such as a dated purchase receipt, and (3) submit payment for a shipping & handling return fee specific to the product. Repaired or replacement products will be returned to you via an authorized shipping carrier. Prior to returning any defective product, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Merchandise Authorization (RMA) number from ACCESSORY POWER. All defective products should be returned to ACCESSORY POWER with shipping charges prepaid. ACCESSORY POWER will not accept collect shipments.
Replacement products may be refurbished or contain refurbished materials. If ACCESSORY POWER, by its sole determination, is unable to repair or replace the defective product, it will refund the purchase price of the product, less a reasonable usage charge.
This warranty does not apply if, in the sole judgment of ACCESSORY POWER, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been installed, used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. Batteries loose performance over time and consequently will have a shorter run time as they age. This is considered normal wear and tear and is not covered under the terms of this warranty. Repair by anyone other than ACCESSORY POWER or an approved agent will void this warranty. The maximum liability of ACCESSORY POWER under this warranty is limited to the purchase price actually paid by the customer for the product covered by the warranty, regardless of the amount of any other direct or indirect damage suffered by the customer. ACCESSORY POWER reserves the right to revise or update its products or documentation without notice. ACCESSORY POWER also reserves the right to change the terms of its limited product warranty at any time.
Except as specifically provided above or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and noninfringement of third party rights are expressly excluded. ACCESSORY POWER shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if ACCESSORY POWER is informed in advance of the possibility of such damages. The maximum liability of ACCESSORY POWER under this warranty is limited to the purchase price actually paid by customer for the product covered by the warranty. Customer's purchase and usage of this product is expressly contingent upon the acceptance of the warranty terms above.