Product Support
GOgroove 2.1 USB Powered Speaker Monitor Stand
Product Name:
2.1 USB Powered Speaker Monitor Stand - SonaVERSE BSE Sound Base 3" Desk Riser - BlackoutModel Number:
GGSVBSE100BOEW
Frequently Asked Questions
Sound from the SonaVERSE BSE is Distorted
Troubleshooting
- It is recommended that the SonaVERSE BSE be “broken in” for 8 hours by playing audio through the speaker. Best sound is achieved after allowing the break in period.
- Is the sound after the speaker better after the break in period?
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE BSE until there is no more distortion.
- Does turning down the volume solve the problem?
- The SonaVERSE BSE comes with both a VOLUME and BASS controls to adjust the sound and bass.
- Does adjusting both the VOLUME and BASS knobs help resolve the distortion in sound?
Please call Customer Support at 1.866.796.7324 should the issue persist.
Volume of the SonaVERSE BSE is low or there is no sound
Troubleshooting
- Please make sure that the 3.5mm audio cable is properly connected to your media device's headphone port. There are two attached cables, one is for microphone and one is for headphone (audio). Make sure you're plugging the cable with the headphone icon into the headphone port. Also, make sure the USB cable is plugged into a USB port for power.
- Does this solve the problem?
- Please make sure to adjust volume on your media device as well as on the SonaVERSE BSE. To adjust volume on the SonaVERSE BSE, turn the volume control wheel clockwise increase volume counter-clockwise to decrease volume
- Does changing thee volume on the speaker or the connected media device allow you to hear the sound?
- Try listening to different music files or different audio types.
- Is the volume low or non-existent on every audio file played or only some?
- Lastly, please try the speakers with another media device. If possible try another computer, or you can use an AC USB adapter from a Smartphone to power the speakers, and then plug the 3.5 jack into a computer, tablet, smartphone, or mp3 player
- Does the speaker work when plugged into another media source?
Please call Customer Support at 1.866.796.7324 should the issue persist.
SonaVERSE BSE does not power on
Troubleshooting
- Please make sure that the USB power cable,3.5mm audio and microphone cables are connected to their corresponding ports.
- All three cables must be plugged in at the same time in order to produce audio and power.
- Do other devices plugged into the same port work?
- Try the SonaVERSE BSE in a different USB Port
- Does plugging into a different USB port allow the SonaVERSE BSE to power on?
Please call Customer Support at 1.866.796.7324 should the issue persist.
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