Product Support
GOgroove BlueSYNC STW Tower Speaker
Product Name:
Bluetooth Tower Floor Standing Speaker with Integrated Subwoofer (2.1 Channel) - BlackModel Number:
GGBSSTW100BKUS
Frequently Asked Questions
Missing Parts
In the event that you should excitedly open your BlueSYNC STW and notice that you are missing parts (Remote Control, Base screws, or AC adapter) please immediately contact our support team at support@accessorypower.com or at 1.866.796.7324.
In order to process your request as soon as possible so that you may rock out to the STW Tower Speaker, please reference the following part numbers:
GGBSSTW666BKUS - Remote Control
GGBSSTW977BKUS - Base Screws
GGBSSTW999BKUS - AC Adapter
Apple Bluetooth Troubles
It has come to our attention that Bluetooth issues arise after updates to Apple's iOS operating system. The symptoms include but are not limited to being able to pair to a Bluetooth device, Automatic Pairing not working, and poor Bluetooth connection quality. These symptoms have appeared on Apple Smartphones, tablets, and MP3 players with Bluetooth.
Most notably these issues have occurred with each major iOS update since version 5.1.1 and have been experienced by Apple users while operating many different Bluetooth products. These issues appear to be limited to Apple iOS, the same issues have yet to be experienced by users of other devices.
If you can’t use a Bluetooth accessory or car kit:
You might need to follow a few extra steps to use your iPhone or iPad with a Bluetooth accessory, like a car kit or headset.
If you updated to the latest iOS, have iCloud turned on, and are using Bluetooth, you might experience these symptoms:
- Can’t connect to a Bluetooth accessory, like a car kit, car stereo, or headset
- Can’t make or receive phone calls when you’re connected to Bluetooth
- Can’t hear sound clearly when you’re on a call with Bluetooth
To resolve the issue, you'll need to first sign in to iCloud and review your devices:
- Sign in to iCloud on your iOS devices.
- On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using the latest iOS.
- Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
Sign in to iCloud.com
Select Find My iPhone.
Select any devices that aren't active anymore.
Wait for Find My iPhone to stop trying to find the inactive device.
You should see the option to remove this device from your account. Select it to remove the device.
- After following the steps above, restart device with the issue. Then try to use it with your Bluetooth accessory.
Pairing the BlueSYNC STW
To enter into pairing mode, use the source button on the remote to cycle through the audio modes. The source button is the top middle button on the remote and the bottom left button on the tower.
You will then be able to cycle through the following modes:
- bb (Bluetooth mode)
- FM Mode
- AUX Mode
- -- (USB Mode 32gb MAX)
Once in bluetooth mode, from your Bluetooth enabled device, search for pairable devices and select the BlueSYNC STW for pairing when it shows up in the Bluetooth list.
If prompted for to enter a pin on your device, enter "0000"
Once connected to the speaker, your device will inform the connection to the BlueSYNC STW is complete. You will know this when you hear a 'bloop" sound. This indicates also that you have successfully paired to the STW Speaker Tower.
Still not able to connect? Try manually placing the speaker into pairing mode by pressing and holding the play/pause button on top of the speaker. You will see the blue LED light flash rapidly in which will place the speaker in a searchable state for ALL devices. Once in a manual pairing mode, you should see the BlueSYNC STW in your device's bluetooth list which you can now connect and use to rock out to all your favorite jams!
BlueSYNC STW is not turning on
Troubleshooting:
- Plug the AC wall adapter into the back of the BlueSYNC STW and plug the other end into a AC wall outlet. Press the power button on the side of the speaker.Does the speaker turn on?
- If the speaker does not turn on, try pressing the power button on the remote. Does the speaker turn on now?
- If no power still, unplug the speaker and try plugging it into a different wall outlet. Does the speaker receive power now?
No sound from BlueSYNC STW when using Bluetooth
Troubleshooting:
- Make sure the speaker is set to Bluetooth. Press the source button on the remote or the top of the speaker to change to Bluetooth mode (bb).
- Does music come from the BlueSYNC STW?
- If no sound is heard, make sure your device is paired to the speaker. Your Bluetooth device should say it is connected to the speaker, under the Bluetooth settings.
- Is your device paired to the speaker, do you hear sound now?
- Make sure the volume is turned up on your device and on the speaker.
- Do you hear sound now?
- Try disconnecting the currently paired device and then pairing a different device to the speaker.
- Is sound heard when a new device is introduced to the speaker?
Remote is not working with BlueSYNC STW
Troubleshooting:
- The remote for the BlueSYNC STW will come with the battery already inserted and a plastic tab preventing a complete connection of the battery to the contacts of the remote. Remove this tab before using the remote.Does the remote operate when the tab is removed?
- Does the remote operate when the tab is removed?
- If the remote is still not working, please try replacing the battery. The battery can be replaced with a CR2025 or a CR2032 type battery.Does replacing the battery solve the problem?
- Does replacing the battery solve the problem?
Sound quality of BlueSYNC STW is not good
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other audio file or source can affect the quality of the sound being produced.
- Is all audio being listened to sound bad, or is it intermittent?
- Please make sure that your audio file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality files that are larger in size will provide better sound quality.
- Does playing different file sizes or sources yield different results?
- Please try turning the volume down on your device, and then on the BlueSYNC STW until there is no more distortion.
- Does turning down the volume solve the problem?
- Try playing music from a different device or by using a different application and or music that is stored on your device.
- Is the sound quality different when a different media source or application is used?
- If you are connected via Bluetooth, please ensure that there is nothing in the way of your connection and that you are at least 10 feet within the speaker for the best audio quality.
On-board Controls
For a better reference, please view page 12 & 13 of your user guide.
Remote Controls
For a better reference, please view page 14 & 15 of your user guide.
No sound while using USB drive
Troubleshooting:
- When using the USB drive function of the BlueSYNC STW, make sure all music files are of the .mp3 file type. Other files will not work.
- Are all files on the memory of the .mp3 type?
- In order for the music to play from a USB, the .mp3 files must be stored on the "root" of the memory device. This means the music can not be in folders. It must be dragged into the main directory of the memory device.
- Are all the .mp3 files in the root directory, or does moving them to the root directory enable them to play?
- Make sure the USB drive being used is formatted. You may need to reformat the current device being used by plugging it into a computer, selecting it's options, and choosing to format the memory device. Be sure to save any files currently on the memory device before formatting as they will be deleted. Also, when formatting if possible, choose the "FAT32" formatting type for best results.
- Is your memory device formatted or does the memory device work in the BlueSYNC STW after formatting?
- Lastly, make sure that you have the formatted USB flash drive plugged into the correct USB port located on the left hand side of the speaker's onboard controls.
- Essentially the USB port NOT located next to the 3.5mm auxillary port
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