Product Support
BassPULSE 2MX
Product Name:
BassPULSE 2MX USB Powered 2.0 Computer Speakers - RedModel Number:
GGBP2MX100RDUS
Frequently Asked Questions
BassPULSE 2MX does not power on
Troubleshooting:
- Please make sure that USB power cable is connected to a functional powered USB port on your computer.
- Do other devices plugged into the same port work?
- Try the BassPULSE 2MX in different USB ports.
- Does plugging into a different USB port allow the BassPULSE 2MX to power on?
Please contact customer service if the troubleshooting above does not solve the problem.
Sound coming from the BassPULSE 2MX is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the BassPULSE 2MX until there is no more distortion.
- Does turning down the volume solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.
Volume of the BassPULSE 2MX is low or there is no sound
Troubleshooting:
- Please make sure that the 3.5mm audio cable is properly connected to your computer’s headphone or speaker port for sound and that the USB cable is plugged into the USB port on the computer for power. Make sure that your computer’s head phone volume is enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your computer as well as on the BassPULSE 2MX. To adjust volume on the BassPULSE 2MX, roll the volume control wheel towards the (+) of the speaker to increase volume or towards the (-) to decrease volume.
- Does changing the volume on the BassPULSE 2MX or the computer allow you to hear the sound?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
Please contact customer service if the troubleshooting above does not solve the problem.
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