Product Support
BlueSYNC RGD
Product Name:
GOgroove BlueSYNC RGD Rugged Bluetooth Speaker with Water-Resistant DesignModel Number:
GGBSRGD100BKEW
Frequently Asked Questions
Apple Bluetooth Troubles
It has come to our attention that Bluetooth issues arise after updates to Apple's iOS operating system. The symptoms include but are not limited to being able to pair to a Bluetooth device, Automatic Pairing not working, and poor Bluetooth connection quality. These symptoms have appeared on Apple Smartphones, tablets, and MP3 players with Bluetooth.
Most notably these issues have occurred with each major iOS update since version 5.1.1 and have been experienced by Apple users while operating many different Bluetooth products. These issues appear to be limited to Apple iOS, the same issues have yet to be experienced by users of other devices.
If you can’t use a Bluetooth accessory or car kit:
You might need to follow a few extra steps to use your iPhone or iPad with a Bluetooth accessory, like a car kit or headset.
If you updated to the latest iOS, have iCloud turned on, and are using Bluetooth, you might experience these symptoms:
- Can’t connect to a Bluetooth accessory, like a car kit, car stereo, or headset
- Can’t make or receive phone calls when you’re connected to Bluetooth
- Can’t hear sound clearly when you’re on a call with Bluetooth
To resolve the issue, you'll need to first sign in to iCloud and review your devices:
- Sign in to iCloud on your iOS devices.
- On one of your devices, tap Settings > Bluetooth and look under My Devices. You'll see all devices that are connected to Bluetooth, but make sure that you see your Apple devices that are signed in to iCloud and are using the latest iOS.
- Sign out of your iCloud account from any devices that you don't want to use. To sign out of iCloud on an iOS device, tap Settings > iCloud > Sign Out.
Then, remove any inactive devices from iCloud:
- Sign in to iCloud.com
- Select Find My iPhone.
- Select any devices that aren't active anymore.
- Wait for Find My iPhone to stop trying to find the inactive device.
- You should see the option to remove this device from your account. Select it to remove the device.
After following the steps above, restart device with the issue. Then try to use it with your Bluetooth accessory.
Distorted sound is heard from the BlueSYNC RGD
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your audio file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your media device until there is no more distortion.
- Does turning down the volume solve the problem?
- Try playing music from a different device or by using a different application.
- Is the sound quality different when a different media source or application is used?
Please contact customer service if the troubleshooting above does not solve the problem.
No sound from the BlueSYNC RGD
Troubleshooting for Bluetooth:
- Please make sure the speaker is powered on and paired to a device.
- Is the speaker powered on and paired to your device?
- Please make sure that the volume on your mobile device and the BlueSync RGD are turned up.
- Does changing the volume on the speaker or your paired device enable you to hear audio?
- Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSync RGD. The maximum Bluetooth range may vary in different environments and on the paired device.
- If you move the device closer to the speaker, does sound come through?
- Please try paring more than one device to the speaker.
- Do you hear sound if a different device is paired?
Troubleshooting for AUX connection:
- The BlueSYNC RGD also has the option to connect to your device via 3.5 auxiliary cable.
- If you plug your device into the AUX port on the back of the BlueSYNC RGD, is sound heard?
- Please make sure the AUX cable is plugged securely into the back of the speaker and securely into your media device. If a case or skin is covering your device, please remove it.
- Are you getting sound from the speaker now?
- Please make sure that the volume on your device is turned up.
- Does changing the on you device enable you to hear audio?
- Please try plugging more than one device into the speaker.
- Do you hear sound if a different device is plugged in?
Please contact customer service if the troubleshooting above does not solve the problem.
Pairing the BlueSYNC RGD via Bluetooth
How to pair the BlueSync RGD to a Bluetooth enabled device:
- Make sure that your mobile device is within at least 3 feet of the speaker when trying to pair and that the BlueSync RGD is powered on.
- Enter pairing mode on the BlueSync RGD by pressing and holding the pairing button (play/pause) for 3-5 seconds until the LED indicator flashes red and blue.
- Access the Bluetooth settings in your mobile device and select SEARCH/SCAN FOR DEVICES. Your mobile device will begin to search for a Bluetooth signal.
- You will see the name “BlueSync RGD” appear in the device list. Select it to pair, and if a password or PIN is needed enter the numbers “0000”. You may have to then select BlueSync RGD and press “CONNECT”.
- After a successful connection has been made, your device will say it is connected to the BlueSYNC RGD.
Please contact customer service if the troubleshooting above does not solve the problem.
The BlueSYNC RGD is not charging
Troubleshooting:
- When the BlueSYNC RGD is plugged in to charge, the LED light will illuminate red.
- Is the LED illuminated red when the USB charging cable is plugged in?
- Charge the BlueSYNC RGD to full, charging should take 2 hours and the red LED will turn off when the battery is full.
- Does the LED turn off after about 2 hours of charging
- The BlueSYNC RGD uses a Micro USB cable for charging. If the speaker does not appear to be charging, please try the USB cable in a different USB port or different AC to USB adapter.
- Does the speaker start to charge if a different USB port or adapter is used?
- If the speaker is still not charging when plugged in and after trying a different USB port or adapter, please try using a different Micro USB cable if one is available.
- Does trying a different Micro USB cable allow the speaker to charge?
Please contact customer service if the troubleshooting above does not solve the problem.
Poor battery life with BlueSYNC RGD
Troubleshooting:
- If you're experiencing short battery life with the BlueSYNC RGD, make sure it is fully charged. When the speaker is charging, you will see a red LED and it will turn off when charging is complete after about 2 hours. You should observe about 8 hours of run time on a full charge.
- Do you experience about 8 hours of run time on a full charge?
- If the battery is not lasting for about 8 hours, you may need to exercise the battery. This means fully draining the battery before recharging and then fully recharging before use. Repeat this cycle 4-6 times to propely exercise the battery.
- Do you notice better run time when the battery has been cycled in this manner?
Please contact customer service if the troubleshooting above does not solve the problem.
Product Videos
DOWNLOADS
Use the link(s) below to download software and manuals for your selected product.
Still Need Help?
If you've exhausted the above resources and haven't found what you are looking for, we've got you covered. Please login and register your product to get further support from our Customer Solutions department.