Product Support

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If you are unsure how to use one of our products please use the following as a resource to help you with anything you may need. Below you will find frequently asked product questions, how-to videos, downloadable user guides and more. If you need more assistance please claim your warranty at the bottom of the page and one of our help customer solutions team members will reach out to you shortly.

BlueSYNC BR2

Product Name:

BlueSYNC BR2 Portable Wireless Bluetooth Speaker w/ Handsfree Microphone

Model Number:

GG-BLUESYNC-BR2

How Can We Help?

If you are unsure how to use one of our products please use the following as a resource to help you with anything you may need. Below you will find frequently asked product questions, how-to videos, downloadable user guides and more. If you need more assistance please claim your warranty at the bottom of the page and one of our help customer solutions team members will reach out to you shortly.

Frequently Asked Questions

BlueSYNC BR2 short battery life

Troubleshooting:

Make sure to FULLY charge the BlueSYNC BR2's battery before first use. A full charge should take 2 hours and the battery should last about 6-8 hours on one charge.
- Is your battery lasting about 6-8 hours?
If not, you may need to exercise the internal battery. This means FULLY charging the BlueSYNC BR2 battery, then FULLY discharging the battery until it dies. Repeat this cycle 4-6 times.
- After exercising the battery, does the battery life increase?

Please contact customer service if the troubleshooting above does not solve the problem.

Distorted sound is heard from the BlueSYNC BR2

Troubleshooting:

Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
Please make sure that your audio file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
Please try turning the volume down on your media device until there is no more distortion.
- Does turning down the volume solve the problem?
Try playing music from a different device or by using a different application.
- Is the sound quality different when a different media source or application is used?

Please contact customer service if the troubleshooting above does not solve the problem.

The BlueSYNC BR2 is not charging

Troubleshooting:

When the BlueSYNC BR2 is plugged in to charge, the LED light will illuminate indicate power.
- Is the LED illuminated when the USB charging cable is plugged in?
The BlueSYNC BR2 uses a Mini USB cable for charging. If the speaker does not appear to be charging, please try the USB cable in a different USB port or different AC to USB adapter.
- Does the speaker start to charge if a different USB port or adapter is used?
If the speaker is still not charging when plugged in and after trying a different USB port or adapter, please try using a different Mini USB cable if one is available.
- Does trying a different Mini USB cable allow the speaker to charge?

Please contact customer service if the troubleshooting above does not solve the problem.

Pairing to the BlueSYNC BR2

How to pair the BlueSync BR2 to a Bluetooth enabled device:

Make sure that your mobile device is within at least 3 feet of the speaker when trying to pair and that the BlueSYNC BR2 is powered on.
Enter pairing mode on the BlueSYNC BR2 by pressing the PLAY/PAUSE button. The LED indicator will flash red and blue when the speaker is in pairing mode.
Access the Bluetooth settings in your mobile device and select SEARCH/SCAN FOR DEVICES. Your mobile device will begin to search for a Bluetooth signal.
You will see the name “BlueSYNC BR2” appear in the device list. Select it to pair, and if a password or PIN is needed enter the numbers “0000”. You may have to then select BlueSYNC SRC and press “CONNECT”.
After a successful connection has been made, your device will say it is connected to the BlueSYNC BR2.

Please contact customer service if the troubleshooting above does not solve the problem.

No sound from the BlueSYNC BR2

Troubleshooting:

Please make sure the speaker is powered on and paired to a device.
- Is the speakers powered on and paired to your device?
Please make sure that the volume on your mobile device and the BlueSYNC BR2 are loud enough.
- Does changing the volume on the speaker or your paired device enable you to hear audio?
Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC BR2. The maximum Bluetooth range may vary in different environments and on the paired device.
- If you move the device closer to the speaker, does sound come through?
The BlueSYNC BR2 also has the option to connect to your device via 3.5 auxiliary cable.
- If you plug your device into the AUX port on the back of the BlueSYNC BR2, is sound heard?

Please contact customer service if the troubleshooting above does not solve the problem.

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