Product Support
AudiOHM HF
Product Name:
GOgroove AudiOHM HF Earbuds Earphones w/ Hands-Free Microphone ( Emerald Green ) - GreenModel Number:
GGAOHF0100GNEW
- Please check the volume on your media device and make sure it is turned up, change volume level as needed.
- Does changing the media volume solve the issue?
- If not, make sure the 3.5mm headphone jack is properly inserted all the way into your device. Sometimes a case or skin can prevent a proper connection, if one is being used please remove it.
- Was the jack properly connected or did removing a skin or case fix the issue?
- Try the ear buds in a different media device.
- Does the sound still not work with a different media device?
Please contact the retailer or manufacturer for assistance if the above steps do not solve the problem.
- Please try disconnecting and re-inserting the 3.5mm headphone plug into the headphone jack of your device, use firm forward pressure to make sure that the plug is fully inserted into the headphone port of your device.
- Does this solve the problem?
- If there is a case or skin on your device, please try the ear buds without the case on. Sometimes cases can prohibit ear buds from being connected completely.
- Does removing a case or skin solve the issue?
- Please try the ear buds in a different device.
- Does the microphone still not work correctly?
Please contact customer service if the troubleshooting above does not solve the problem.
Troubleshooting:
In-ear headphones are meant to be worn fully inserted into your ear. You need to get the squishy tip to form a tight seal with all of the walls of your ear canal, "like a cork in a wine bottle. If you don’t get a proper seal, the transference of sound will suffer and too much outside noise will creep in.
- For best results, start by placing the squishy tips in your ears and pushing them in just a little bit. Then, use both hands to seal them up.
- For your left ear, reach up with your right hand and grab your left earlobe. Pull the lobe downwards a little to widen your ear canal. Then, use your left index finger to gently push the tip further into your ear. Don’t shove it all the way in, but far enough to where you feel the seal then let go of your earlobe.
- Your ear canal returns to its normal size, and you’ll feel the seal tighten.
- Now do the same for your other ear.
If you follow this method, you’ll notice the sound coming out of the earpieces is louder and that the bass is improved.
Getting the perfect seal also requires finding the correct tip size. The GOgroove earbuds come with a few different sizes of tip. Start with the medium size rubber tip. If that doesn’t give you a great seal, move down one size to the smaller tip and try that first. Try the largest size last.
If the troubleshooting above does not solve your problem, please contact customer service.
- Please modify the headphone fit by changing the silicon gels, there are 4 different sizes that were included within the packaging.
- Do any of the alternate ear gels provide a better fit?
- If you're having troubles changing out the different gel sizes, try flipping the gel inside out, then inserting it onto the bud.
Please contact customer service if the troubleshooting above does not solve the problem.
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